North Bristol NHS Trust - Liftshare business

Case study

North Bristol NHS Trust

Share on LinkedInShare on FacebookTweet about this on Twitter

North Bristol NHS Trust experienced unprecedented levels of change when two of its hospital sites merged. A Trust-wide Environmental Policy was adopted, and changing travel behaviour was central to this.

The hospital now provides staff with discounted bus tickets, a cycle-to-work scheme, car-sharing benefits and access to myPTP, an online personalised travel plan. Using ‘opt-in’ methodology, the Trust has produced 511 myPTP travel plans to staff, focusing on:

Using the 1:1 function as and when staff request a plan – marketing myPTP through weekly team meetings, staff intranet, screen savers, LCD displays and leaflets in communal areas.

New joiners – embedding, from their first day, the expectation that staff will travel to work in a sustainable way. In the induction process, new employees receive information on sustainable travel options and the support processes which the Trust has in place.

Employees relocating – the travel team visit departments which are relocating, to offer staff support and provide them with myPTPs.

Staff who are declined a parking permit – the permit application scheme has allowed the Trust to ensure that only those with a real need to park onsite are allocated a parking permit. When a permit request is declined, the applicant is sent an email which includes information about myPTP.

What did myPTP achieve? Results show that 43% of respondents said they had considered changing the way they travel as a result of receiving their myPTP. This has led to a modal shift of 18%, which saw single-occupancy vehicle journeys reduce by 17.8%. The number of those who cycle increased by a quarter and the number of bus users doubled. 37.5% of travel to the site is now by more sustainable means.

Share on LinkedInShare on FacebookTweet about this on Twitter


  • 511 plans delivered
  • 23% response rate to the follow-up survey
  • 43% looked into changing their travel behaviour as a result of myPTP
  • Modal shift of 18%
  • Single-occupancy vehicle journeys reduced by 17.8%
  • Cycling to work increased by 25%
  • Bus use doubled
  • 37.5% of travel to the site is now by more sustainable methods
  • Park and Ride use increased by 150%

* based on a 12 month forecast from the confirmed journeys through the Liftshare system

Related case study

Eastleigh Borough Council

Eastleigh Borough Council decided to move office as part of a long-term vision to relocate closer to the town... read more