Consultant Commutologist – Commercial Team

We are now looking to add another cog to our wheel in the shape of a Consultant Commutologist.  This exciting and varied role sits alongside our Account Managers with the aim of onboarding our new clients.  If you enjoy data analysis (mostly using Excel) and are good at presenting data and information, then this could be the perfect role for you.

 

Liftshare are a multi-award-winning Best Employer!  We are a hardworking, focused and fun-loving team who are passionate about making a positive impact on the environment.

 

This is Us:

  • We learn by doing. We grow by learning.
      You will have your own bespoke Personal Development Plan and External Mentor
  • As people, we celebrate your contribution. As a business, we recognise your results.
        Peer to Peer Recognition, Financial Rewards, Employee of the Month etc
  • We make work, work for you though flexibility, mobility, and sustainability
        Generous Flexible Working Hours, Hybrid Working, Annual Leave Accrual Programme
  • Championing health, wealth, and happiness
      Pension Scheme, Wellbeing Scheme, Mental Health, NLP in-house, Fun Days

 

And that’s just for starters!

 

Role Purpose

You are a product specialist, bringing your wealth of knowledge to our clients, responsible for ensuring they are trained, onboarded and empowered to make full use of our solutions. You work will ensure our clients are progressing towards Zero Carbon Commuting.

 

Main Duties

The general duties of this position include but are not limited to:

  • This role sits in the Client Success team. Working in line with Account Managers and our product development team.
  • You will need to be an expert in our products and services, the person who will ensure our clients use and find value and success in our products (“Commutologist Level 2”).
  • Your focus will be on the delivery of our Mobilityways solutions, however, as the role progresses there will be an increasing role in re-establishing stalled Liftshare communities.
  • It is expected that you will develop knowledge of behavioural change initiatives and best practice, with a strong awareness of the available resources, partners, and initiatives to signpost clients to.
  • Internal Account Managers will book their clients onto a range of “Programmes”, depending on the solutions the Client has purchased, and their business requirements. You will be responsible for end-to-end delivery of those Programmes, ensuring:
  • Clients are kept informed of timescales & developments
  • Communities, dashboards, logins are setup
  • The Client’s employees are trained on our platforms and setup for success
  • The Client has completed pre-set “milestones” indicating that they’ve reached a stage of being able to “self-serve”
  • Data analysis skills – being able to look at data and take away the key findings.
  • Successful delivery of workshops to key stakeholders
  • Constant awareness for commercial opportunities
  • Clean handover back to the Account Managers upon completion of a Programme
  • Suggesting initiatives to increase the performance of a Client’s Liftshare Community

 

Additionally, you will support the team beyond working with individual Clients, for example by:

  • Delivering product-based webinars
  • Identifying ‘at risk’ clients, working with Account Managers to ensure these accounts are well supported.
  • Supporting the sales process for new and existing clients by providing expert knowledge and more advanced product demos (Account Managers and Account Directors are expected to give substantial initial demos).
  • Supporting colleagues across the business to work in an aligned, collaborative and united way, sharing best practice.
  • Identifying and seizing opportunities to improve efficiency and automation.
  • Becoming a Hubspot champion (CRM). Ensure high data accuracy.
  • Building advocacy and trust for Liftshare amongst our client portfolio leading to further referrals and increased licence value.
  • Provide on-going product suggestions to Product Development

 

You will need to be able to take initiative with our clients and products, which will involve:

  • Performing data analysis against our client base
  • Developing training materials, including videos, decks & written materials.
  • Sourcing and writing behavioural change articles and materials
  • Seeking out best practice for use with our clients
  • Be willing to undergo external travel planning and behavioural change training
  • Ensure the wider team are fed with the latest information on behavioural change.
  • Effectively manage your workload, priorities, planning and SMART goals to achieve KPIs and targets.
  • Any other duties that may be required from time to time

 

KPIs

  • Achieving an average client NPS of +50
  • Reducing client ACEL (Average Commuter Emission Level) by 5% annually
  • 80% of all clients onboarded to be ACEL certified
  • X% of clients retained (this will be in line with the Account Manager team target for FY-2022/23)

 

We would love to hear from you if the above sounds like you and you are a passionate, talented person who aligns to our values and behaviours:

  • We are Customer Obsessed – We put ourselves in the shoes of every customer, find out what they really value and are relentless in delivering excellence. We first seek to understand before being understood.  We think win win.
  • We are Learning Fanatics – Insights and knowledge are sought, gathered, analysed and shared every time. How can we be better at doing the right things and putting first things first.
  • We are United – Our common purpose is clear, and we are all committed to being proactive in caring for others. We respect and value differences.  We look after us.  We all share in the benefits.
  • We are Bar Raisers – Outcomes are better than ever achieved before and others are learning from us. We ensure that our team’s capability and culture continually improve.

 

Key Competencies:

  • Organisation & Planning
  • Communication
  • Project management
  • Teamwork
  • Commercial Awareness
  • Problem Solving

 

This is what our staff say

  • “…Liftshare really cares about me and my growth and there aren’t really any ceilings. Here, behaviours are as important as outputs – the more you put in, the more you get out…” 
  • “…Our Culture makes us the region’s Best Employer. I love the supportive nature of Liftshare and the fact that it is Mission Driven.  I feel like I’m making a difference and being rewarded for it…” 
  • “… Learning and Development is amazing and the team are just great..”

 

Salary

Our successful candidate will receive an enviable rewards and benefits package together with a salary in the region of circa £44k+

 

How to apply

We’d love to hear from you.  To apply, simply send an email with your CV attached to candice@liftshare.com stating the position you’re applying for in the subject of the email.  Include the following:

    • An up to date CV
    • Your thoughts on Liftshare and what you feel you can bring to the role
    • Current salary and what you are looking for in your next role
    • Notice period

We look forward to meeting you!

Strictly no recruitment agencies

Jon Scutt

Author Jon Scutt

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